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Tech-Go, Inc.
GSM World Phone Rental Agreement
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 | Always fax the completed and signed rental agreement and copy of US Driver's License or Passport. |
| Non-USA issued credit cards also require legible photocopy of front and back of card. |
MasterCard VISA American Express
Card Number: Expiration:
Card Code CVV2 (see example on cards below)):
Print Name as it appears on card:
Signature
(required):
Date:
Agrees to all terms and conditions listed on Rental Agreement including authorization for credit card charges. International Phone Rentals in which customer provides International SIM card are not subject to any airtime usage charges.
Optional Theft Protection (Initial if desired ___________)
Accepting Theft Protection at $2.00 per Phone per day limits your liability for a stolen phone to ½ the replacement value as listed under Equipment Replacement Costs . This protection applies to the phone only and does not cover usage, accessories or manuals. For Post-paid Sim cards, client is liable for all usage until Tech-Go is notified of loss in writing.
1. TERMS (Initial ___________) - "Client" refers to person signing agreement and any other party(s) involved. Tech-Go rents client equipment identified within agreement and in consideration thereof client agrees to the following Terms and Conditions. All clients are completely liable for all charges. Faxed signature on agreement serves as an original signature with all rights thereof enforces. Presentation of false, fictitious or misleading identification or information is an intention to commit larceny and/or fraud. By signing this contract, client agreed to all charges and all terms and conditions as stated. Agreement is not assignable and it constitutes entire agreement between Tech-Go and client. There are no other representations, conditions, warranties, guarantees or collateral agreements, expressed or implied, statutory or otherwise, concerning rental equipment, its use, or this agreement, other than set forth herein. Agreement between client and Tech-Go is governed and interpreted by the laws of Delaware. Client will redeem and hold Tech-Go harmless from and against all claims, loss, liability for any direct, special or consequential damages as a result of client's use, custody, control, possession, and operation of equipment. Rental equipment will remain property of Tech-Go. Client acquires no rights other than temporary use. During rental period no change in service, repair service or replacement part is authorized without written approval from Tech-Go. Operation of any radio transmitting equipment, including cellular telephones, may interfere with the functionality of inadequately protected medical devices. Consult a physician or the manufacturer of the medical device if you have any questions. Other electronic equipment may also be subject to interference. Do not drive vehicles while operating a wireless phone.
2. CANCELLATION (Initial ___________) - To cancel an order after signed agreement is provided to Tech-Go, Clint must a) prior to shipment date provide written notification via fax with cardholder's signature and re-confirmation of acceptance of cancellation fee, and b) receive Tech-Go's written confirmation and acceptance of cancellation notice and Client's acceptance of cancellation fee. If received and accepted in writing prior to shipment date, a $50 per phone or 20% of total minimum invoice amount, whichever is greater, cancellation fee will be imposed. If rental cancellation notice is not received and accepted in writing prior to shipment date, cancellation is not accepted and contracted rates will apply until equipment is received at Tech-Go with minimum periods selected by Client (weekly or monthly). Client is responsible for equipment, including any usage charges or other charges incurred, until equipment is received complete at Tech-Go. Tech-Go is not liable for direct, special or consequential damages as a result of equipment, performance or use of equipment including claims based on failure to honor a telephone reservation requested by client. Tech-Go may terminate agreement without notice to client at any time.
3. CREDIT CARD AUTHORIZATION AND DEPOSIT (Initial ___________) - Client authorizes Tech-Go to process credit card vouchers in client's name and pay for all charges incurred under the terms and conditions of this agreement. Client has read contract, understands and agrees with all terms and conditions and indicates so by completing the on-line application and signing this rental agreement. Client authorizes charges of replacement values listed in this agreement as well as applicable rental fees, usage, shipping, etc.. Any deposits charges in excess of final invoice amount are refundable (minus all invoice charges) when the equipment is returned in good working condition and final billing is available (typically within 90 days of receipt of Equipment). Prior to dispensing the phone, the following deposits per unit will be charged on the provided credit card: $150 to $250 per phone as specified on order form. Additional services or equipment may incur additional deposits as detailed on order form. These charges will be considered equipment and service deposit and Client's charges will be netted against this deposit typically within 90 days after the equipment is received at Tech-Go's offices. All charges will be totaled and deducted from deposit and balance will be charge to provided credit card or refunded via check.
4. BILLING (Initial ___________) - Charges including rental, usage, shipping, and tax can be due and payable anytime during or after the rental period. Client agrees to pay applicable rental charges and any other applicable fees (such as but not limited to shipping and usage minimums) in advance prior to shipment to Client's designated shipping address. Interim billing may be arranged on rentals more than 30 days. If not, usage can be billed weekly for daily or weekly rental charge at the contracted rate plus an estimated rate of minimum minutes for the plan selected by the Client on the on-line order form. Use of credit, prepaid/debit or any type of calling cards to make international or domestic long distance calls will also incur cellular airtime charges at the contracted per minute rate indicated on this agreement. Client's submission of order and signed rental agreement is Client's acceptance of rental and related rental, usage, shipping, tax and other charges. Charges placed on credit card are considered non-refundable charges although Client's final total charges will be netted against all credit card charges and charged or credited to Client's card as appropriate. Final invoicing and charges or credit are expected to be completed within 90 days after the rental unit is received by Tech-Go to insure complete billing although Client will be billed on a delayed basis for any charges Tech-Go becomes aware of after our final billing. All clients subject to final credit card billing. Under no circumstances will Client be granted credit for unused airtime or early return of equipment as it pertains to the effective date of rental. Clients must notify Tech-Go if credit card is lost or stolen and provide replacement credit card number for billing. All charges due immediately unless Tech-Go provides House account terms which are net 10 days. Any delayed payment may incur finance charges of 2% monthly (24% annum) until Tech-Go receives full payment. Client's miscellaneous charges: return check charge $50, credit card reversal charge $50. Client agrees to pay all costs incurred in recovering equipment or collecting moneys owed Tech-Go including reasonable attorney's fees, collection fees, court costs, interest and other equitable relief a court deems appropriate. Invoice charges are subject to Taxes at prevailing rates - currently 7%.
5. PHONE RENTAL RATES (Initial ___________) - Basic Handheld GSM range from $40 a week to $100 per month (see order form for details). Rental rates do not include other charges such as shipping, minimum airtime as noted on online order form, taxes, other services. Number of days is computed from the day after the phone leaves our office through the day it is received in our office. Any days in excess of the selected rental period are billed at a pro-rated daily rate. Returns that are shipped back late as provided on the Client's order form are billed at 150% of rental rate times number of days late.
6. WIRELESS PHONE USAGE (Initial ___________) - is based upon carrier bill and can take 90 days to process. Phone usage rates and applicable minimums are detailed on order form. Although Meter reading denomination provides an estimate of usage, Carrier detail is used for accurate billing. Minutes are rounded up and calculated by Carriers in the following way: A) Starting when phone number is dialed until the call is terminated, B) when you accept the call until the call is terminated, or C) length of time a caller spends leaving a message. Tech-Go assumes all equipment is in good working condition unless we hear otherwise from the client at the beginning of the rental period and Tech-Go confirms problem with Client directly. No credit given for dropped, static, incomplete or busy calls. Client agrees payment of usage charges will not be withheld pending receipt of call detail. Although quoted rates on order form include international usage and roaming to any landline (terrestrial) destination throughout the world or to another satellite phone using the same service as the rented terminal: Calls made to any Satellite phone system using international dialing will be billed at $11.00 a minute. Calls made to numbers that incur direct additional charges (900, 976, 411, etc.) are billed at 150% of the cost billed to Tech-Go and will be itemized to Client will call detail.
7.
SERVICE
(Initial ___________) -
Wireless service is not
continuous. Tech-Go uses wireless
service providers throughout the world and makes no warranty, express or
implied, as to merchantability, fitness of equipment for a particular purpose,
call quality or usefulness of wireless phone service.
Quality of wireless signal, especially inside buildings, will vary.
Client expected to have prior basic operational knowledge of
wireless equipment and may obtain
manufacturer manuals from the
corporate website. Client must learn use of equipment and
test equipment and service before
leaving for destination to ensure
proper operation and Client
understanding of equipment use, and Tech-Go will verify
this testing using call detail records
provided by service provider phone
bills. Customer must test all
equipment and notify Tech-Go about
any equipment problems or missing
equipment on date of receipt or
customer is liable for damaged and/or
missing equipment and rental
(including airtime) for entire rental
period on order form. If Client
wishes assistance on use of equipment
or service, Client must contact Tech-Go immediately. If Tech-Go does not hear
from client at beginning of problem period and/or Client does not perform
testing before leaving for
destination, Client agrees that all equipment
and service is
working and all charges remain valid and approved by Client.
8.
EQUIPMENT LOSS/DAMAGE (Initial ___________)
- Client must
notify Tech-Go immediately if equipment is lost or stolen.
Lost or stolen equipment during client's rental period, regardless of
circumstances, must be reimbursed by Client to Tech-Go at the full amount
listed on info sheet. Client has 24
hours from date of theft to provide Tech-Go with a copy of written police
report and full replacement cost due for each unit not returned.
In all instances, client agrees to pay rental charges
and usage until written notification and police report are received by
Tech-Go.
In all cases, client is responsible for all usage charges billed to phone
up to and including date Tech-Go received written notice from client of
equipment loss and serial number is deactivated by carrier.
Missing equipment returned after seven days of claim of loss will incur
the greater of 20% restocking charge, equipment rental rate or $100 per unit minimum.
Client charged replacement cost
for damaged
equipment. If Client ships or requests shipping of phones in or out of the USA for any reason,
Client accepts responsibility for the
equipment and will pay the greater of
rental rates or replacement cost if
equipment is not returned for any
reason including but not limited to
shipping carrier or custom's loss or
damage. In
all cases of damaged or not returned equipment, Client authorizes Tech-Go to
immediately charge replacement costs to provided credit card as follows: Phones $150 for
Timeport, $250 for Motorola Flip
phone, $500 for advanced Nokia and
Blackberry. Batteries $50. Overnight
Charger $70. Car/12 volt Chargers $3. Phone Manuals $15 (if
provided). Data
Cables $100. Headsets $35. Holsters/belt case $20. SIM Cards $30.
9. EQUIPMENT SHIPPING & RETURN RATES AND TERMS (Initial ___________) - Client chooses shipping method and cost associated with delivery from on-line phone reservation form. Fedex is Tech-Go's designated carrier and Client is responsible for requesting delivery date with sufficient time to account for possible carrier delivery delay and learn operation of equipment PRIOR TO DEPARTURE. Customer Responsible for picking delivery date that allows for possible Fedex delays and time to learn the operation of equipment PRIOR TO DEPARTURE. Rental not voided by Fedex delays. Carrier delivery attempts not accepted by Client and Carrier shipping delays do not relieve Client's rental for entire contracted period. Orders submitted Monday through Friday must be received and processed by 3 pm EST deadline for same day processing. Orders received after the deadline will be processed the next day unless Tech-Go confirms order and shipment in writing which may also incur an additional $15 late processing fee. Regarding return, using enclosed airbill will end Client's rental as of date equipment is received at Tech-Go's office in Atlanta, GA. Client is responsible for all equipment packaged properly and returned timely. Should Client return equipment using means other than enclosed pre-assigned airbill, Client is liable for any equipment damage and daily rental charges while in transit. Changes in delivery service level at client's expense. Damage during shipment will be claimed by Client directly to shipping carrier and Client will directly reimburse Tech-Go for damaged equipment at amount referenced in Equipment Loss/Damage section of this agreement.
I certify I have read and agree to all the terms and conditions including the authorization to charge my credit card per the rates chosen on this form and/or the on-line application.
Client Name (print) _____________________
Phone #: ________________
Client Signature _____________________ Date: ________________
